Whether you’d like to explore Partnership Insurance Solutions options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Partnership Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
ASIC’s latest life insurance priorities are a timely reminder that the value of cover depends not only on the policy wording, but on the systems and conduct behind it. In a 30 September 2026 letter to life insurer boards and executives, the regulator identified customer service basics, funeral insurance practices and ongoing conduct risks as key areas of focus for the 2026–27 financial year. - read more
A new Life Code Compliance Committee inquiry has sharpened attention on how life insurers manage longer-running total and permanent disability and income protection claims, finding that earlier information requests and clearer communication could reduce avoidable delays for people already dealing with illness, injury or loss of income. - read more
Fresh life insurance claims and disputes data from APRA and ASIC is a timely reminder that the value of cover is measured not only by the premium paid, but by how a policy performs when a family, business partner or estate needs it most. - read more
Australia’s move towards restricting how life insurers use genetic test results is an important development for people who have delayed testing, treatment or insurance conversations because of privacy and affordability concerns. The reform is intended to reduce the risk that someone is discouraged from taking a clinically useful genetic test because they fear it may later affect their ability to obtain life, total and permanent disability, trauma or income protection cover. - read more
Partnership life insurance can help Australian business partners plan for what happens if a partner dies or becomes seriously ill. This guide explains how policies, ownership, beneficiaries, funding and buy-sell arrangements commonly work. - read more
In the bustling world of business, ensuring that your operations are protected against unforeseen circumstances is crucial. This article explores the significant benefits of engaging a broker for your business insurance needs. Whether you're new to business insurance or looking to enhance your current coverage, understanding how a broker can help is key. - read more
Risk management in the context of business partnerships involves identifying, assessing, and prioritising risks that could impact the success of a business alliance. Whether it’s financial, operational, or reputational, understanding these risks helps partners make informed decisions, safeguarding their shared interests. - read more
In the fast-paced world of business, maintaining a solid insurance policy is more than just ticking a box; it's a critical component of ensuring long-term stability and success. For Australian consumers, particularly those involved in business partnerships, understanding the nuances of insurance is vital. - read more
Knowledgebase
Insurance Claim: Notification to an insurance company requesting payment of an amount due under the terms of the policy.
