We also value your feedback and suggestions — they help us continually improve the Partnership Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian life insurance industry is actively supporting the evolution of the Life Insurance Code of Practice to align with regulatory changes and evolving consumer expectations. This initiative underscores the industry's dedication to maintaining trust and delivering value to policyholders. - read more
In a collaborative effort to make life insurance more accessible to younger Australians, Cover Genius and TAL have launched 'Backd,' an embedded life insurance product designed to integrate seamlessly into existing platforms. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have recently convened a joint CEO roundtable to address mounting sustainability pressures in the Total and Permanent Disability (TPD) insurance market. This meeting brought together senior representatives from 19 life insurers and reinsurers, as well as officials from Treasury and the Council of Australian Life Insurers. - read more
Recent data from the Australian Prudential Regulation Authority (APRA) reveals a notable rise in disputes related to Total and Permanent Disability (TPD) and disability income insurance (DII) claims. In the 12 months ending December 2025, life insurance claims for regulated funds totalled 117,219, a slight decrease from the previous year. However, the number of disputed claims increased by 13.7%, reaching 11,207 compared to 9,851 in the prior period. - read more
In the fast-paced world of business, maintaining a solid insurance policy is more than just ticking a box; it's a critical component of ensuring long-term stability and success. For Australian consumers, particularly those involved in business partnerships, understanding the nuances of insurance is vital. - read more
In the bustling world of business, ensuring that your operations are protected against unforeseen circumstances is crucial. This article explores the significant benefits of engaging a broker for your business insurance needs. Whether you're new to business insurance or looking to enhance your current coverage, understanding how a broker can help is key. - read more
In the dynamic world of business, safeguarding your interests often requires more than just market acumen and financial investment. Life insurance plays a pivotal role in ensuring the continuity and stability of a business, particularly when business partnerships are involved. It serves not only as a cushion for unforeseen events but also as a strategic tool for risk management. - read more
Risk management in the context of business partnerships involves identifying, assessing, and prioritising risks that could impact the success of a business alliance. Whether it’s financial, operational, or reputational, understanding these risks helps partners make informed decisions, safeguarding their shared interests. - read more
Knowledgebase
Insurance Underwriter: An insurance company, a financial institution that sells insurance.
