We also value your feedback and suggestions — they help us continually improve the Partnership Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh industry reporting on financial complaints has again put insurance claims handling under scrutiny, with the Australian Financial Complaints Authority remaining a key avenue for consumers when disputes cannot be resolved directly with an insurer. For business owners and professional partners, the message is practical rather than alarmist: the strength of a life, TPD or trauma insurance strategy is not only measured when a policy is bought, but when it is relied upon. - read more
Australia’s life insurance sector appears to be moving into a steadier phase, with the latest prudential data pointing to improved resilience across parts of the market. For consumers and business owners, that is a welcome signal after several years of pressure from rising claims costs, premium concerns and questions about the long-term sustainability of some products. - read more
A fresh industry push for financial advice reform is putting a spotlight on a problem many Australians quietly face: having life insurance in place, often through superannuation, but not fully understanding what it covers, when it pays, or whether it still matches their circumstances. - read more
Fresh research from Zurich has put a spotlight on a challenge many Australians may not have fully factored into their insurance planning: we are living longer, but not necessarily living healthier for longer. Its Chronic Care Index ranked Australia eighth among OECD countries for overall health system performance, reflecting strong healthcare capacity and comparatively low mortality. - read more
Risk management in the context of business partnerships involves identifying, assessing, and prioritising risks that could impact the success of a business alliance. Whether it’s financial, operational, or reputational, understanding these risks helps partners make informed decisions, safeguarding their shared interests. - read more
In the bustling world of business, ensuring that your operations are protected against unforeseen circumstances is crucial. This article explores the significant benefits of engaging a broker for your business insurance needs. Whether you're new to business insurance or looking to enhance your current coverage, understanding how a broker can help is key. - read more
In the dynamic world of business, safeguarding your interests often requires more than just market acumen and financial investment. Life insurance plays a pivotal role in ensuring the continuity and stability of a business, particularly when business partnerships are involved. It serves not only as a cushion for unforeseen events but also as a strategic tool for risk management. - read more
In the fast-paced world of business, maintaining a solid insurance policy is more than just ticking a box; it's a critical component of ensuring long-term stability and success. For Australian consumers, particularly those involved in business partnerships, understanding the nuances of insurance is vital. - read more
Knowledgebase
Exclusion: Specific conditions or circumstances for which the insurance policy does not provide coverage.
